Refund policy

Last Updated: July 1, 2025

Return Policy Overview
BUBL Lighting strives to ensure complete customer satisfaction. We offer a straightforward return policy for all our products within 10 days of delivery.

Return Eligibility

Acceptable Returns

Products must meet the following conditions:

  1. Returned within 10 days of delivery
  2. Unused and in original condition
  3. Complete with original packaging and accessories
  4. Accompanied by original invoice/proof of purchase

Non-Returnable Items

Products are not eligible for return if:

  1. Used or installed
  2. Damaged due to misuse
  3. Modified or altered
  4. Missing original packaging or accessories

Return Process

Initiating a Return

  1. Contact our customer service team within 10 days of delivery
  2. Provide order number and reason for return
  3. Submit photos if claiming damage or defects
  4. Receive return authorization and shipping instructions

Return Shipping

  1. Return shipping costs are borne by the customer
  2. Use secure packaging to prevent damage
  3. Include all original materials and documentation
  4. Ship to the address provided by our customer service team

Product Inspection

Upon receiving the returned product:

  1. Quality check will be conducted within 24 hours
  2. Customer will be notified of inspection results
  3. Refund will be initiated if return criteria are met

Refund Processing

Refund Timeline

  1. Refund initiation: Within 2 business days of product inspection
  2. Processing time: 7-10 business days
  3. Credit card/debit card refunds may take additional time based on bank processing

Refund Methods

Refunds will be processed to:

  1. Original payment method used for purchase
  2. Bank account (in special cases)

Order Cancellation

Pre-Shipment Cancellation

  1. Orders can be cancelled before shipping at no cost
  2. Full refund will be processed within 7-10 business days

Post-Shipment Cancellation

  1. Follow standard return process
  2. Shipping costs may apply
  3. Refund will be processed after product inspection

Special Circumstances

Damaged or Defective Products

For products received damaged or defective:

  1. Report within 48 hours of delivery
  2. Provide photographic evidence
  3. Return shipping costs will be covered by BUBL Lighting
  4. Express replacement may be available

Wrong Items Delivered

If you receive incorrect items:

  1. Report within 48 hours of delivery
  2. Return shipping will be arranged at our cost
  3. Correct item will be shipped as priority

Exceptions

Promotional Items

  1. Special terms may apply to promotional or discounted items
  2. Terms will be clearly communicated at time of purchase

Bulk Orders

  1. Custom return terms may apply to bulk orders
  2. Discuss with customer service before placing large orders

Contact Information

For returns and refunds assistance:
Email: info@bulbl.lighting
Phone: +91 9324761848

Policy Updates
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.